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Good questions.
Clear answers.

Understand electricity choice, switching, contracts, and the role Valiant plays.

16 questions

What does Valiant do?+

Valiant Energy Sources is an independent electricity consultant and broker. It helps customers review provider options and contract details. Your selected retail electricity provider supplies the plan; the local utility delivers the power.

Can everyone in Texas choose an electricity provider?+

No. Choice depends on the utility serving the property. Some municipal and cooperative territories do not offer retail choice. Confirm the complete service address and account arrangement before comparing available offers.

What changes when I switch providers?+

Your retail electricity plan, account, billing, and contract terms may change. The delivery utility serving the address continues maintaining the local network. A routine provider switch does not replace the poles, wires, or delivery utility.

Why is my actual usage important?+

An advertised price is based on a specified amount of electricity. Your cost can differ when you use more or less. Past bills help show seasonal patterns and whether monthly charges or usage-based credits would affect the comparison.

What is an Electricity Facts Label?+

An Electricity Facts Label, or EFL, summarizes a retail plan’s pricing, fees, term, and renewable content. Read it alongside the Terms of Service, especially the usage assumptions and cancellation provisions.

Is the lowest advertised rate always the lowest total cost?+

No. Compare the same usage and scope of charges. Delivery costs, recurring fees, conditional credits, and contract provisions can change the result. A commercial supply-only quote is not directly comparable with a quote that includes delivery.

Does a fixed-rate plan give me a fixed monthly bill?+

No. Your usage can change each month, and certain regulated charges may change. Review what the offer fixes and which costs can be passed through before choosing a plan.

Can I compare options before my contract expires?+

Yes. Start by checking the current end date and any early termination terms. A comparison does not require an immediate switch. Confirm the intended start date and any cancellation cost before authorizing a new agreement.

Will requesting a comparison switch my service?+

No. A request for information is not enrollment or permission to change providers. You should review the final offer and authorize any provider agreement or service change separately.

What if I am moving to a new address?+

Provide the full new address, unit number, and intended move-in date. Availability and account requirements must be confirmed for that location. Coordinate any existing-service closure and new-service start with the relevant providers.

Can renters choose their own provider?+

Renters with a separate retail electricity account in an eligible area may be able to choose. If electricity is included in rent or billed through a property’s master meter, first ask management how service is arranged.

Does the building type determine the electricity plan?+

Not by itself. A residence in a large apartment building may have an individual residential account, while a small shop may have a commercial account. Metering, account ownership, utility classification, and service location matter.

Can multiple business locations be reviewed together?+

You can request a review covering multiple authorized accounts. Each address, meter, utility territory, usage pattern, and existing agreement should remain identifiable when comparing the proposed terms.

What are demand charges?+

Where they apply, demand charges reflect the rate at which electricity is used, typically measured in kilowatts, rather than only the total kilowatt-hours consumed. The applicable tariff and agreement determine how demand is calculated and billed.

What should I have ready for a comparison?+

Start with the service address, a recent bill, the current provider, and the contract end date. Usage history and major expected changes are helpful. For businesses, include the relevant meters and confirm who is authorized to act on the accounts.

Who should I contact about a power outage?+

Contact the delivery utility serving the property using its official outage channel. Your retail provider handles the supply account and billing; changing providers does not change the utility responsible for restoring the local network.

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